REGINA SHEPHERD

 

1008 Morehead St. ● Claremont, NC 28610 ● 828-615-8188(H) ● 828-781-5978 (C) ● reginashepherd53@gmail.com

 

Summary of Qualifications

 

Energetic individual with twelve years of experience as a computer field technician, telecommunications, troubleshooter and customer service employee. Possesses excellent communication skills both verbal and written and has extensive knowledge of troubleshooting and installing computer equipment, and phone systems.  Has the ability to multitask with ease and professionalism and is a fast and friendly learner with excellent interpersonal skills.  A dynamic, deadline oriented, self-confident team player who demonstrates a winning attitude.

 

Education and Training

 

ITT Technical Institute                                                                                                                        Charlotte, NC

A Bachelors of Science Information Systems Security                                                            Mar 2011 to Dec 2012

Associate of Applied Science Information Technology-Computer Network Systems/                 June 2009-Dec 2010

Capstone Project--Project Manager

TechSkills  Charlotte, NC

A+ and Network+ Certified; Microsoft Certified Professional (MCP)2004-2006

 

Lexmark                Lexington, KY

Lexmark Printer Certification                                                                                               2000

 

Catawba Valley Community College                                                                                                                                  Hickory, NC

Associate of Applied Science Accounting Degree                                                         1995

Associate of Applied Science Information Systems Degree                                            1997                                                                                          

 

Work Experience

 

Glow Networks/CSS CORP                                                                                                             Richardson, TX

Drive Tester                                                                                                                              Oct 2014-Nov 2014

·  Troubleshot for LTE coverage for ATP in 2500 band for Sprint

·  Collected a variety of network measurements and process data using  QXDM software

·  Posted processed information results to network through Filezilla Client software

 

 

 

Sublime Wireless                                                                                                                       White Plains, NY

Drive Tester                                                                                                                             June 2014-Oct 2014

·  Troubleshot for LTE coverage for ATP for Sprint

·  Collected a variety of network measurements and process data using  QXDM software

·  Posted processed information results to network through Filezilla Client sotware

 

 

Glow Networks/CSS CORP                                                                                                             Richardson, TX

Drive Tester                                                                                                                              May 2013-Oct 2013

·  Troubleshot for LTE coverage in cluster drives for U.S. Cellular

·  Collected a variety of network measurements and process data using TEMS 14.6 software

·  Posted processed information results to network through Filezilla Client software

 

 

 

Lowes (through Teksystems/CRG)                                                                                                Mooresville, NC

Repair Technician                                                                                                                   July 2010-Nov 2012                                                                                                                

·  Configures new Symbol barcode scanners for shipping for Lowes stores

·  Repairs and reloads operating system on new Symbol barcode scanner (model MT2070)

·  Performed troubleshooting on handheld LRT (Laser Radio Terminal) barcode scanners

·  Reloaded Windows Mobile, CE operating systems, Linux and Lowes application files on barcode scanners

·  Replaced damaged or non-working hardware parts with new parts in units

 

 

CompuCom (through Apex Systems Inc.)                                                                                             Raleigh, NC

Computer Technician                                                                                                     March 2009 to May 2009

·  Installed IBM Lenovo computers, IBM Touch screen registers, scanners, debit/credit card readers in gas stations

·  Copied and executed scripts on installed computer and POS Touch screen registers

·  Utilized  Fuel Control Center software to check information on gas pumps

 

 

 

Corning, Inc. (through Adecco)                             Hickory, NC

Stockroom Attendant                         January 2007 to September 2008

·   Performed inventory management of fiber optic and pull parts for shipping on a day-to-day basis

·   Utilized the AS400 Server to locate and distribute parts and office supplies to internal customers

·   Counted, bagged and labeled fiber optic parts for future use for internal and external customers

·   Converted to SAP Enterprise Server system doing the same tasks as above

 

 

 

TEKsystems   Charlotte, NC

Drive Tester                                                                                                                                             February 2004 to August 2006

·   Resolved tickets by isolating trouble spots in the SunCom wireless network

·   Collected a variety of network measurements and process data using Xtel and Tems software

·   Posted processed information results, posted information on the network

             

CVS Pharmacy      Woonsocket, RI                                                                                       

Computer Field Technician (North Carolina)                           August 1998 to December 2003

·   Provided installations and troubleshooting for IBM Netfinity 3000, PC310 and X Series - 200, 205 computers and Hewlett Packard (HP) NetServers LH Pro, LHII, LH Plus

·   Migrated IBM and HP NetServer hard drives to new locations

·   Installed and serviced Lexmark printers-- Optra S Series 1250, 1255, 1855 and Optra T Series 620, 622

·   Effectively installed, hardwired and serviced a Vertical phone system and a telephone board at the dmark/T1 circuit

·   Set-up, configured, calibrated and serviced IBM 4683, 4693 Point of Sale (POS) registers, IBM 4800 Series 730, 731 POS Touch screen registers and Symbol scanners

·   Utilized a laptop in the field for problem resolution on the Windows 2000 operating system, Vantive, Citrix, Microsoft Excel and Word

·   Performed Inventory and Vehicle Management using Microsoft Excel

·   Developed a Project Department, which included setting up and relocating stores

·   Attended IBM training school in Atlanta, GA and became skilled in troubleshooting and installing IBM computers systems and Point of Sale (POS) registers